Thank you for shopping at Needle Concept Store.

1. What is your return policy?

Returns are accepted up to 3 days of receipt.

All items
must come back in original and re-saleable condition, i.e. not be worn,
altered or washed, with no stains, markings, pulls or snags, and must
have all original AU tags attached. If not, Needle reserves the right to
deny the refund or exchange. 

Exchanges

only apply for full-priced items and must be for the same item in a different size/colour depending on availability. 

Refunds
are only applicable to the cost of product. Original shipping fees will
only be refunded if the order was placed in the Qatar, and the whole
order has been returned. Customs duties and sales taxes are
non-refundable through AU. 

Following an inspection, please allow up to 7 business days for us to process your
exchange or refund. Please keep in mind, it can take up to 10 business
days for the funds to appear back to your original payment method or
bank account. You will receive an email confirmation once actioned.

 Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

We are dedicated to creating technical product that lasts. If your product
fails to perform or is damaged due to a material or manufacturing error,
we’ll replace it or work with you on another solution.

2. Do you offer free returns?

Returning your parcel within the Qatar is free of charge. 

For orders outside the Qatar
you will be responsible for the cost and shipment of the returned
goods. AU recommend you use a tracked delivery service and ensure you
have proof of your dispatch. We shall not be held responsible for
non-delivery of returned goods.  

3. How do I start my refund/exchange process?

Through the email you recieve after purchasing your item

4. How long does a return or exchange take to process?

Once your return package has been receipted, please allow up to 7 business days from
receipt, for your exchange to be dispatched or refund to be processed.
You will receive an email confirmation once actioned. 

5. What if my item is incorrect/faulty?

It doesn't
happen often, but if you do have an occasion where you have received a
damaged/faulty or incorrect item please contact us at athletes.qa@gmail.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!